How to Use the Self-Service Drop-Off Service
Step 1: Fill Out the Drop-Off Form
- Complete all required fields on the drop-off form. Make sure to include any special instructions if you want them done in specific way
- Once complete, place the form inside the same bag as your items.
Step 2: Deposit Your Bag
- Place your sealed bag with the form inside the designated drop-off box located at the shop.
Step 3: Wait for Your Invoice
- After your items are inspected, you’ll receive an online invoice via email or text.
- Please double-check item details and charges listed on the invoice.
Step 4: Make Payment Promptly
- Your items will not be processed until payment is received.
- To avoid delays, we strongly encourage immediate payment upon receiving the invoice.
Step 5: Locker Pickup Notification
- Once your items are ready, we will send you the locker number where your items are stored and aunique access code
- You’ll have 5 calendar days to collect your items from the locker.
- Important: If you do not collect your items within 5 days, a storage fee may apply.
- Items not picked up from the locker will be moved to the counter and will be available during regular business hours only.
Step 6: Collect Your Items from the Locker
- At the locker:
Press the Start button.
Enter your access code.
Press the lock icon (located in the lower-right corner of the keypad) to open.
Step 7: Verify Your Order
- Before leaving the premises:
- Check that the number of items is correct.
- Inspect the quality of the cleaning or alteration work.
- Leaving the premises confirms that you have received your order in full and are satisfied.
If There’s an Issue
- Do not take the items home.
- Instead:
- Return them to the same locker immediately.
- Contact us via phone or email so we can resolve the issue promptly.