We have two branches, first one is in 676 High Street, Kew East 3102 VIC and the second one is in Bullen Plaza Shopping Centre next to the Medical Centre

Yes, you will be notified by email and/or SMS at certain points including registration, booking confirmation, pickup, payment link, invoice and delivery confirmation.

When you book a service online, tick the box under “Additional instructions”. The additional re-usable suit cover/bag will be provided to you at time of delivery (cost will be added to the invoice).

Yes, you will need to create an account as a first-time user. It’s a quick 2-minute task for continuous convenience.

To Create an Account, click here. We are happy to assist you in creating an account over the phone, feel free to call us on 0490170640

Simply click on Create an Account and enter the address you entered when you registered the first user. For any assistance, please Contact Us.

1. Click & Clean: Online Booking

2. SMS & Clean: Book with our innovative SMS booking system. Click here to learn more

3. Phone Call: Contact our friendly call centre on 0490170640

You can only have one active order at a time. To book another order, you will need to wait until the open order is delivered (this is to avoid any confusion).

When you book a service online, tick the box under “Additional instructions”. The additional re-usable suit cover/bag will be provided to you at time of delivery (cost will be added to the invoice).

If you need to change or cancel your booking for pick-up and/or delivery, please contact us at 0490170640 with a minimum of 12 hours’ notice. Please note that a cancellation fee will be applied for shorter notice periods.

Here are some tips on how to bag your items:

1. If you don’t have a re-usable bag from Koala Dry Cleaners, simply place your items in any bags and write instructions on piece of paper (tag the bags separately with the service required: iron only, cleaning/dry cleaning items, alterations and shoe repairs)

2. If you already have your re-usable bag, identify stains using stickers and group items in separate bags based on the services required, place items inside and tag them.

3. Place your tagged bags in the re-usable bag and Book a Service (if you require a new or additional re-usable bags, you may request this at the time of booking online.

Note: Group any extra hangers and place them in your reusable bag. We also accept used clear poly bags which we will re-use in our deliveries.

Write the type of services you want and tag items/bags as needed. e.g. clean and fix hem.

You can view the complete pricing and turnaround details for our services here. If you need a more accurate estimate for specific items, you may request a quote.

Certainly, the driver can take your new order.

You don’t have to be home for your pickup or delivery. In fact, many of our customers find it convenient to leave their clothes out for our drivers to collect. To ensure a smooth pickup and delivery experience, please provide any specific instructions on where you’d like your laundry or ironing to be placed when you book online (e.g. at the front porch, behind the gate, etc.)

You’ll receive notifications as soon as our driver picks up or delivers your order, ensuring your peace of mind.

Unfortunately, our drivers cannot accept any form of payment during pickup or delivery unless previously agreed by management.

You will receive an SMS with a secure payment link via Square upon checking in your order. Kindly make your payment promptly to ensure timely delivery of your order. Any payment delays may lead to service delays.

You will receive an SMS with a secure payment link via Square upon checking in your order. Kindly make your payment promptly to ensure timely delivery of your order. Any payment delays may lead to service delays.

We accept Visa, Mastercard, American Express, eftpos, JCB, Apple Pay and Google Pay. We pass on the merchant fees at cost without mark up.

Yes of course, you may pay using your gift card from Koala Dry Cleaners when paying online.